Returns and Refunds Policy for Lenore

Introduction

At Lenore Store, we are committed to ensuring your satisfaction with our products. This Returns and Refunds policy outlines the procedures for returning items and obtaining refunds. Please read it carefully to understand your rights and responsibilities.

Returns and Exchanges

1. Acceptance of Returns and Exchanges:

○       We gladly accept returns and exchanges if you are not satisfied with your purchase or if there are any defects.

○       The product must be in its original condition, unused, and with all tags attached.

○       We reserve the right to refuse returns or exchanges for items that do not meet these criteria.

1. Return Period:

○       Customers have a 14-day window from the date of receipt to initiate a return or exchange.

○       After this period, we may not be able to process your request.

1. Excluded Products:

○       Some products are exempt from our return policy:

■       Perishable Items: Items such as food, beverages, or other consumables cannot be returned.

■       Customized Products: Personalized or made-to-order items are non-returnable unless they arrive damaged or defective.

How to Request a Return or Exchange

1. Contact Our Customer Service:

○       If you wish to return or exchange an item, please contact our customer service team via email or phone (details provided below).

○       Provide your order number and a brief explanation of the reason for the return.

1. Shipping the Product Back:

○       Once your return request is approved, we will provide instructions on how to ship the product back to us.

○       You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped).

1. Inspection and Processing:

○       Upon receiving the returned product, we will inspect it to ensure it meets our return criteria.

○       If approved, we will process your refund or exchange promptly.

Refunds

1. Refund Process:

○       Refunds will be issued to the original payment method used during the purchase.

○       It may take a few business days for the refund to appear in your account, depending on your bank or credit card provider.

1. Partial Refunds:

○       In some cases, partial refunds may be granted (e.g., if only part of an order is returned).

Contact Us

If you have any questions or need assistance regarding returns or refunds, feel free to reach out to us:

●       Email: info@lenore.store

●       Phone: 00965 99888747

Legal Disclaimer

Please note that this policy serves as a general template. For legal compliance specific to your business, consult with legal professionals to tailor it accordingly.