Payment Methods:
Learn about the various payment options Lenore offers to make your shopping experience convenient and secure.
FAQ
1. What payment methods does Lenore accept?
Lenore accepts a variety of payment methods to ensure a seamless checkout experience. We proudly support K-Net, VISA, MasterCard, and other secure payment options will be available soon at the Checkout page of our website.
Order Tracking and Cancellation:
Understand how to track your order and the conditions for canceling an order with Lenore before it's shipped.
1. How can I track my order with Lenore?
Tracking your order with Lenore is easy. Simply click HERE to access our tracking tool. If you have any further questions or need assistance, feel free to reach out to us at support@lenore.store.
2. Can I cancel my order with Lenore?
Yes, you can cancel your order with Lenore before the product is shipped, and you will receive a full refund. However, once the product has been shipped, we are unable to cancel the order.
Returns and Refunds:
Discover Lenore's hassle-free return policy, including information on returning items for quality issues or other reasons, and how refunds are processed.
1. Can I return goods if they have quality problems?
Lenore strives for product excellence, but if you encounter quality issues, you can return the item for a full refund. We cover the cost of freight for returns due to quality problems or errors on our part.
2. Can I return an item without any quality problems?
Yes, Lenore accepts returns if the product wasn't used within 14 days of receiving the goods. However, you are responsible for covering the return in such cases.
3. How do I return items to Lenore?
For assistance with returns, please reach out to us at support@lenore.store. Our dedicated customer support team will guide you through the process. For more details, refer to our Return Policy.
4. Do I need to pay for returning an item to Lenore?
If the return is not due to quality issues or an error on our part, you are responsible for covering the return delivery costs.
5. How long does it take to receive a refund from Lenore?
Refund processing times vary depending on the original payment method:
- For K-Net refunds, it might take between 1-5 business days depending on the banking system.
- For Credit Card refunds, it may take 3-15 business days for the refund to reflect in your account, depending on your bank.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.